/* ==========================================================================
   NOMEX Support Portal
   One stylesheet, no framework, no build step.
   Light + dark, driven by tokens on :root / [data-theme].
   ========================================================================== */

:root {
  --bg:          #f4f6f9;
  --surface:     #ffffff;
  --surface-2:   #f8fafc;
  --surface-3:   #eef2f7;
  --border:      #e2e8f0;
  --border-soft: #edf1f6;
  --text:        #0f172a;
  --text-dim:    #4a5568;
  --text-mute:   #8a97a8;

  --accent:      #2563eb;
  --accent-ink:  #ffffff;
  --accent-soft: #e8efff;
  --accent-line: #bfd3ff;

  --ok:      #0f9d58;
  --ok-soft: #e3f6ec;
  --warn:      #b45309;
  --warn-soft: #fdf0dd;
  --danger:      #d33b3b;
  --danger-soft: #fdeaea;
  --info:      #0e7490;
  --info-soft: #e0f4f8;

  --side-bg:     #111827;
  --side-bg-2:   #1b2434;
  --side-text:   #aab6c8;
  --side-text-hi:#ffffff;
  --side-border: #242f42;

  --radius:    10px;
  --radius-sm: 7px;
  --radius-lg: 14px;
  --shadow:    0 1px 2px rgba(15,23,42,.05), 0 1px 3px rgba(15,23,42,.04);
  --shadow-md: 0 4px 16px rgba(15,23,42,.09), 0 1px 3px rgba(15,23,42,.05);
  --sidebar-w: 246px;
  --topbar-h:  60px;

  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;

  color-scheme: light;
}

:root[data-theme="dark"] {
  --bg:          #0b1017;
  --surface:     #141b25;
  --surface-2:   #1a222e;
  --surface-3:   #212b39;
  --border:      #2a3546;
  --border-soft: #212b39;
  --text:        #e7edf5;
  --text-dim:    #a7b4c6;
  --text-mute:   #71809a;

  --accent:      #5b8dfb;
  --accent-ink:  #07101f;
  --accent-soft: #16243d;
  --accent-line: #2b4470;

  --ok:      #3ecf8e;   --ok-soft:     #0f2a20;
  --warn:    #e0a458;   --warn-soft:   #2e2214;
  --danger:  #f4736f;   --danger-soft: #331a1c;
  --info:    #4cc3d9;   --info-soft:   #10262d;

  --side-bg:   #0d131c;
  --side-bg-2: #151d29;
  --side-border:#1f2836;

  --shadow:    0 1px 2px rgba(0,0,0,.4);
  --shadow-md: 0 6px 22px rgba(0,0,0,.45);

  color-scheme: dark;
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg:#0b1017; --surface:#141b25; --surface-2:#1a222e; --surface-3:#212b39;
    --border:#2a3546; --border-soft:#212b39;
    --text:#e7edf5; --text-dim:#a7b4c6; --text-mute:#71809a;
    --accent:#5b8dfb; --accent-ink:#07101f; --accent-soft:#16243d; --accent-line:#2b4470;
    --ok:#3ecf8e; --ok-soft:#0f2a20; --warn:#e0a458; --warn-soft:#2e2214;
    --danger:#f4736f; --danger-soft:#331a1c; --info:#4cc3d9; --info-soft:#10262d;
    --side-bg:#0d131c; --side-bg-2:#151d29; --side-border:#1f2836;
    --shadow:0 1px 2px rgba(0,0,0,.4); --shadow-md:0 6px 22px rgba(0,0,0,.45);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }

html, body { height: 100%; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font: 14.5px/1.55 var(--font);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

h1, h2, h3, h4 { margin: 0 0 .4em; line-height: 1.25; font-weight: 640; letter-spacing: -.012em; }
h1 { font-size: 1.42rem; }
h2 { font-size: 1.12rem; }
h3 { font-size: 1rem; }
p  { margin: 0 0 .85em; }

.muted     { color: var(--text-mute); }
.dim       { color: var(--text-dim); }
.small     { font-size: 12.5px; }
.mono      { font-family: var(--mono); font-size: .92em; }
.nowrap    { white-space: nowrap; }
.right     { text-align: right; }
.center    { text-align: center; }
.hide      { display: none !important; }
.ico       { flex: none; vertical-align: -.16em; }

.skip-link {
  position: absolute; left: -9999px; top: 0; z-index: 100;
  background: var(--accent); color: #fff; padding: 10px 16px; border-radius: 0 0 8px 0;
}
.skip-link:focus { left: 0; }

:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
  border-radius: 4px;
}

/* ==========================================================================
   Sidebar
   ========================================================================== */

.sidebar {
  position: fixed; inset: 0 auto 0 0; width: var(--sidebar-w); z-index: 30;
  background: var(--side-bg);
  border-right: 1px solid var(--side-border);
  display: flex; flex-direction: column;
  padding: 14px 12px 12px;
}

.brand {
  display: flex; align-items: center; gap: 10px;
  padding: 6px 8px 18px;
  color: var(--side-text-hi);
}
.brand-mark {
  width: 30px; height: 30px; flex: none; border-radius: 8px;
  display: grid; place-items: center;
  background: linear-gradient(145deg, var(--accent), #7c3aed);
  color: #fff; font-weight: 800; font-size: 14px; letter-spacing: -.02em;
  box-shadow: 0 2px 8px rgba(37,99,235,.4);
}
.brand-text { font-weight: 660; font-size: 14.5px; letter-spacing: -.01em; }

.nav { display: flex; flex-direction: column; gap: 2px; }
.nav-link {
  display: flex; align-items: center; gap: 11px;
  padding: 8px 10px; border-radius: var(--radius-sm);
  color: var(--side-text); font-weight: 500; font-size: 14px;
  transition: background .13s, color .13s;
}
.nav-link:hover { background: var(--side-bg-2); color: var(--side-text-hi); text-decoration: none; }
.nav-link.is-active { background: var(--side-bg-2); color: var(--side-text-hi); box-shadow: inset 2px 0 0 var(--accent); }
.nav-link .ico { opacity: .85; }

.queues { margin-top: 22px; }
.queues-h {
  font-size: 10.5px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase;
  color: #5d6b81; padding: 0 10px 7px;
}
.queue {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 6px 10px; border-radius: var(--radius-sm);
  color: var(--side-text); font-size: 13.5px;
}
.queue:hover { background: var(--side-bg-2); color: var(--side-text-hi); text-decoration: none; }
.qn {
  font-size: 11.5px; font-weight: 700; min-width: 22px; text-align: center;
  padding: 1px 6px; border-radius: 20px;
  background: #27324a; color: #cdd8e8;
}
.qn-warn   { background: #4a3617; color: #f2c98a; }
.qn-danger { background: #4a2226; color: #ffb3b0; }
.qn-zero   { background: transparent; color: #55627a; }

.sidebar-foot { margin-top: auto; padding-top: 12px; border-top: 1px solid var(--side-border); }
.theme-toggle {
  display: flex; align-items: center; gap: 9px; width: 100%;
  padding: 8px 10px; border: 0; border-radius: var(--radius-sm);
  background: transparent; color: var(--side-text);
  font: inherit; font-size: 13.5px; cursor: pointer;
}
.theme-toggle:hover { background: var(--side-bg-2); color: var(--side-text-hi); }
.t-dark { display: none; }
:root[data-theme="dark"] .t-dark { display: inline-flex; }
:root[data-theme="dark"] .t-light { display: none; }

/* ==========================================================================
   Topbar
   ========================================================================== */

.topbar {
  position: fixed; top: 0; left: var(--sidebar-w); right: 0; height: var(--topbar-h); z-index: 25;
  display: flex; align-items: center; gap: 16px;
  padding: 0 24px;
  background: color-mix(in srgb, var(--surface) 88%, transparent);
  backdrop-filter: saturate(1.6) blur(10px);
  border-bottom: 1px solid var(--border);
}

.topsearch {
  position: relative; display: flex; align-items: center; gap: 8px;
  flex: 1; max-width: 460px;
  background: var(--surface-2); border: 1px solid var(--border);
  border-radius: 9px; padding: 0 12px; height: 36px;
  color: var(--text-mute);
  transition: border-color .13s, box-shadow .13s;
}
.topsearch:focus-within {
  border-color: var(--accent-line);
  box-shadow: 0 0 0 3px var(--accent-soft);
}
.topsearch input {
  flex: 1; border: 0; background: transparent; color: var(--text);
  font: inherit; font-size: 13.5px; outline: 0; min-width: 0;
}
.topsearch input::placeholder { color: var(--text-mute); }

.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 8px; }

.iconbtn {
  position: relative; display: grid; place-items: center;
  width: 36px; height: 36px; border-radius: 9px;
  color: var(--text-dim); border: 1px solid transparent; background: transparent;
  cursor: pointer;
}
.iconbtn:hover { background: var(--surface-3); color: var(--text); text-decoration: none; }
.badge {
  position: absolute; top: 2px; right: 2px; min-width: 16px; height: 16px;
  padding: 0 4px; border-radius: 10px;
  background: var(--danger); color: #fff;
  font-size: 10px; font-weight: 700; line-height: 16px; text-align: center;
  border: 2px solid var(--surface);
}

.usermenu { position: relative; }
.usermenu-btn {
  display: flex; align-items: center; gap: 9px;
  padding: 4px 10px 4px 4px; border-radius: 30px;
  border: 1px solid var(--border); background: var(--surface);
  color: var(--text); font: inherit; font-size: 13.5px; font-weight: 520; cursor: pointer;
}
.usermenu-btn:hover { background: var(--surface-2); }
.usermenu-name { max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.menu {
  position: absolute; right: 0; top: calc(100% + 8px); min-width: 235px; z-index: 40;
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow-md);
  padding: 6px; overflow: hidden;
}
.menu-head {
  display: flex; flex-direction: column; gap: 2px; align-items: flex-start;
  padding: 10px 10px 11px; margin: -6px -6px 6px;
  background: var(--surface-2); border-bottom: 1px solid var(--border);
}
.menu-head span { font-size: 12.5px; color: var(--text-mute); }
.menu-item {
  display: flex; align-items: center; gap: 9px;
  padding: 8px 10px; border-radius: var(--radius-sm);
  color: var(--text); font-size: 13.5px;
}
.menu-item:hover { background: var(--surface-2); text-decoration: none; }

/* ==========================================================================
   Main layout
   ========================================================================== */

.main {
  margin-left: var(--sidebar-w);
  padding: calc(var(--topbar-h) + 24px) 24px 64px;
  max-width: 1420px;
}
.main-wide { max-width: none; }
.main-bare { padding: 0; }

.pagehead {
  display: flex; align-items: flex-start; gap: 20px; flex-wrap: wrap;
  margin-bottom: 20px;
}
.pagehead-main { min-width: 0; }
.pagehead-sub { margin: 3px 0 0; color: var(--text-mute); font-size: 13.5px; }
.pagehead-actions { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.backlink {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: 12.5px; color: var(--text-mute); margin-bottom: 5px;
}
.backlink:hover { color: var(--accent); text-decoration: none; }

/* ==========================================================================
   Cards / panels
   ========================================================================== */

.card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius-lg); box-shadow: var(--shadow);
}
.card + .card { margin-top: 18px; }
.pad     { padding: 18px; }
.pad-lg  { padding: 26px; }

.card-head {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
  padding: 15px 18px; border-bottom: 1px solid var(--border-soft);
}
.card-head h2, .card-head h3 { margin: 0; }
.card-head .spacer { margin-left: auto; }
.card-sub { font-size: 12.5px; color: var(--text-mute); margin: 2px 0 0; }

.center-narrow { max-width: 520px; margin: 8vh auto; text-align: center; }

.grid { display: grid; gap: 18px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.grid-side { grid-template-columns: minmax(0, 1fr) 336px; align-items: start; }

@media (max-width: 1180px) {
  .grid-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grid-side { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 860px) {
  .grid-2, .grid-3 { grid-template-columns: minmax(0, 1fr); }
}

/* ==========================================================================
   Buttons
   ========================================================================== */

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  padding: 8px 14px; border-radius: 8px;
  border: 1px solid var(--border); background: var(--surface); color: var(--text);
  font: inherit; font-size: 13.5px; font-weight: 550; line-height: 1.2;
  cursor: pointer; white-space: nowrap;
  transition: background .13s, border-color .13s, transform .06s;
}
.btn:hover { background: var(--surface-2); text-decoration: none; }
.btn:active { transform: translateY(1px); }
.btn-primary {
  background: var(--accent); border-color: var(--accent); color: var(--accent-ink);
  box-shadow: 0 1px 2px rgba(37,99,235,.28);
}
.btn-primary:hover { background: color-mix(in srgb, var(--accent) 88%, #000); }
.btn-danger { color: var(--danger); border-color: color-mix(in srgb, var(--danger) 38%, var(--border)); }
.btn-danger:hover { background: var(--danger-soft); }
.btn-ghost { border-color: transparent; background: transparent; }
.btn-ghost:hover { background: var(--surface-3); }
.btn-sm { padding: 5px 10px; font-size: 12.5px; }
.btn-block { width: 100%; }
.btn.is-disabled, .btn:disabled { opacity: .45; pointer-events: none; }

.btnrow { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* ==========================================================================
   Forms
   ========================================================================== */

.field { margin-bottom: 15px; }
.field > label, .flabel {
  display: block; margin-bottom: 5px;
  font-size: 12.5px; font-weight: 620; color: var(--text-dim);
}
.hint { font-size: 12px; color: var(--text-mute); margin-top: 4px; }

input[type=text], input[type=email], input[type=url], input[type=search],
input[type=number], input[type=password], input[type=date], input[type=datetime-local],
select, textarea {
  width: 100%; padding: 8px 11px;
  border: 1px solid var(--border); border-radius: 8px;
  background: var(--surface); color: var(--text);
  font: inherit; font-size: 13.5px;
  transition: border-color .13s, box-shadow .13s;
}
select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238a97a8' stroke-width='2.5' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 10px center;
  padding-right: 30px;
}
textarea { min-height: 96px; resize: vertical; line-height: 1.55; }
input:focus, select:focus, textarea:focus {
  outline: 0; border-color: var(--accent-line); box-shadow: 0 0 0 3px var(--accent-soft);
}
input[type=checkbox], input[type=radio] { accent-color: var(--accent); width: 15px; height: 15px; }

.check { display: flex; align-items: flex-start; gap: 9px; font-size: 13.5px; margin-bottom: 9px; cursor: pointer; }
.check input { margin-top: 2px; flex: none; }
.check span small { display: block; color: var(--text-mute); font-size: 12px; }

.inline-form { display: inline; }

/* Filter bar */
.filters {
  display: flex; gap: 9px; flex-wrap: wrap; align-items: center;
  padding: 13px 18px; border-bottom: 1px solid var(--border-soft);
}
.filters select, .filters input[type=search], .filters input[type=date] { width: auto; min-width: 130px; }
.filters .spacer { margin-left: auto; }

.chipbar { display: flex; gap: 7px; flex-wrap: wrap; padding: 0 0 14px; }
.chip {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 5px 12px; border-radius: 20px;
  border: 1px solid var(--border); background: var(--surface);
  color: var(--text-dim); font-size: 13px; font-weight: 520;
}
.chip:hover { background: var(--surface-2); text-decoration: none; color: var(--text); }
.chip.is-on { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.chip-n { font-size: 11.5px; opacity: .75; font-weight: 700; }

/* ==========================================================================
   Tables
   ========================================================================== */

.tablewrap { overflow-x: auto; }

table.data { width: 100%; border-collapse: collapse; font-size: 13.5px; }
table.data th {
  text-align: left; font-size: 11px; font-weight: 700;
  letter-spacing: .055em; text-transform: uppercase; color: var(--text-mute);
  padding: 10px 14px; border-bottom: 1px solid var(--border);
  background: var(--surface-2); white-space: nowrap; position: sticky; top: 0; z-index: 2;
}
table.data td { padding: 11px 14px; border-bottom: 1px solid var(--border-soft); vertical-align: middle; }
table.data tbody tr:last-child td { border-bottom: 0; }
table.data tbody tr:hover { background: var(--surface-2); }
table.data tr.is-unread td { background: color-mix(in srgb, var(--accent-soft) 55%, transparent); }
table.data td.tight { width: 1%; white-space: nowrap; }

.sortlink { color: inherit; }
.sortlink:hover { color: var(--accent); text-decoration: none; }
.sortlink.is-sorted { color: var(--accent); }

.tref {
  font-family: var(--mono); font-size: 12px; font-weight: 600;
  color: var(--text-mute); letter-spacing: -.02em;
}
.tref:hover { color: var(--accent); text-decoration: none; }
.tsubj { color: var(--text); font-weight: 540; }
.tsubj:hover { color: var(--accent); text-decoration: none; }

.pager {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 13px 18px; border-top: 1px solid var(--border-soft); font-size: 13px;
}
.pager-btns { display: flex; gap: 7px; }

/* ==========================================================================
   Pills, tags, badges
   ========================================================================== */

.pill {
  display: inline-flex; align-items: center;
  padding: 2.5px 9px; border-radius: 20px;
  font-size: 11.5px; font-weight: 650; white-space: nowrap;
  border: 1px solid transparent;
}
.pill-new      { background: var(--accent-soft); color: var(--accent);  border-color: var(--accent-line); }
.pill-open     { background: var(--info-soft);   color: var(--info);    border-color: color-mix(in srgb, var(--info) 28%, transparent); }
.pill-pending  { background: var(--warn-soft);   color: var(--warn);    border-color: color-mix(in srgb, var(--warn) 28%, transparent); }
.pill-on_hold  { background: var(--surface-3);   color: var(--text-mute); border-color: var(--border); }
.pill-resolved { background: var(--ok-soft);     color: var(--ok);      border-color: color-mix(in srgb, var(--ok) 28%, transparent); }
.pill-closed   { background: var(--surface-3);   color: var(--text-dim); border-color: var(--border); }

.prio { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; font-weight: 550; white-space: nowrap; }
.prio i { width: 7px; height: 7px; border-radius: 50%; flex: none; }
.prio-low    { color: var(--text-mute); } .prio-low i    { background: #94a3b8; }
.prio-normal { color: var(--text-dim); }  .prio-normal i { background: #3b82f6; }
.prio-high   { color: var(--warn); }      .prio-high i   { background: #f59e0b; }
.prio-urgent { color: var(--danger); font-weight: 660; } .prio-urgent i { background: #ef4444; box-shadow: 0 0 0 3px color-mix(in srgb, var(--danger) 22%, transparent); }

.tag {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 2px 8px; border-radius: 5px;
  background: var(--surface-3); color: var(--text-dim);
  font-size: 11.5px; font-weight: 600;
}
.tag-admin  { background: #ede4ff; color: #6b35d4; }
.tag-agent  { background: var(--accent-soft); color: var(--accent); }
.tag-viewer { background: var(--surface-3); color: var(--text-mute); }
:root[data-theme="dark"] .tag-admin { background: #2a1f45; color: #b48cff; }

.sla {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 8px; border-radius: 5px;
  font-size: 11.5px; font-weight: 600; white-space: nowrap;
}
.sla-ok     { background: var(--surface-3);  color: var(--text-mute); }
.sla-soon   { background: var(--warn-soft);  color: var(--warn); }
.sla-breach { background: var(--danger-soft);color: var(--danger); }
.sla-met    { background: var(--ok-soft);    color: var(--ok); }
.sla-missed { background: var(--danger-soft);color: var(--danger); }

.avatar {
  border-radius: 50%; flex: none; object-fit: cover;
  display: inline-grid; place-items: center;
  background: var(--surface-3); color: var(--text-dim);
  font-weight: 700; letter-spacing: -.02em; text-transform: uppercase;
  border: 1px solid var(--border);
}
.avatar-i {
  background: hsl(var(--h, 220) 62% 92%);
  color: hsl(var(--h, 220) 58% 34%);
  border-color: hsl(var(--h, 220) 50% 84%);
}
:root[data-theme="dark"] .avatar-i {
  background: hsl(var(--h, 220) 42% 22%);
  color: hsl(var(--h, 220) 70% 78%);
  border-color: hsl(var(--h, 220) 38% 30%);
}
.who { display: inline-flex; align-items: center; gap: 7px; min-width: 0; }
.who span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ==========================================================================
   Flash
   ========================================================================== */

.flash {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 11px 14px; margin-bottom: 16px;
  border-radius: var(--radius); border: 1px solid;
  font-size: 13.5px;
}
.flash > span { flex: 1; }
.flash-ok    { background: var(--ok-soft);     border-color: color-mix(in srgb, var(--ok) 32%, transparent);     color: color-mix(in srgb, var(--ok) 78%, var(--text)); }
.flash-warn  { background: var(--warn-soft);   border-color: color-mix(in srgb, var(--warn) 32%, transparent);   color: color-mix(in srgb, var(--warn) 80%, var(--text)); }
.flash-error { background: var(--danger-soft); border-color: color-mix(in srgb, var(--danger) 32%, transparent); color: color-mix(in srgb, var(--danger) 78%, var(--text)); }
.flash-x { border: 0; background: transparent; color: inherit; font-size: 18px; line-height: 1; cursor: pointer; opacity: .5; padding: 0 2px; }
.flash-x:hover { opacity: 1; }

/* ==========================================================================
   Empty states
   ========================================================================== */

.empty { padding: 52px 24px; text-align: center; color: var(--text-mute); }
.empty h3 { color: var(--text); margin-bottom: 5px; }
.empty p { margin: 0 auto; max-width: 420px; font-size: 13.5px; }
.empty-ico {
  width: 52px; height: 52px; margin: 0 auto 14px; border-radius: 14px;
  display: grid; place-items: center;
  background: var(--surface-3); color: var(--text-mute);
}

/* ==========================================================================
   KPI tiles
   ========================================================================== */

.kpi { padding: 16px 18px; display: flex; flex-direction: column; gap: 3px; position: relative; overflow: hidden; }
.kpi-label { font-size: 11.5px; font-weight: 650; letter-spacing: .05em; text-transform: uppercase; color: var(--text-mute); }
.kpi-value { font-size: 1.95rem; font-weight: 700; letter-spacing: -.03em; line-height: 1.1; }
.kpi-foot { font-size: 12.5px; color: var(--text-mute); display: flex; align-items: center; gap: 6px; }
.kpi-spark { margin-top: 6px; height: 34px; }
.delta { display: inline-flex; align-items: center; gap: 3px; font-weight: 650; font-size: 12px; }
.delta-up   { color: var(--ok); }
.delta-down { color: var(--danger); }
.delta-flat { color: var(--text-mute); }
.kpi-accent-danger .kpi-value { color: var(--danger); }
.kpi-accent-warn   .kpi-value { color: var(--warn); }
.kpi-accent-ok     .kpi-value { color: var(--ok); }

/* ==========================================================================
   Charts (hand-rolled SVG)
   ========================================================================== */

.chart { width: 100%; display: block; overflow: visible; }
.chart .axis    { stroke: var(--border); stroke-width: 1; }
.chart .gridln  { stroke: var(--border-soft); stroke-width: 1; stroke-dasharray: 3 4; }
.chart .lbl     { fill: var(--text-mute); font-size: 10.5px; font-family: var(--font); }
.chart .lbl-v   { fill: var(--text-dim); font-size: 10.5px; font-weight: 600; font-family: var(--font); }
.chart .bar     { fill: var(--accent); rx: 3; transition: opacity .12s; }
.chart .bar:hover { opacity: .78; }
.chart .bar-2   { fill: color-mix(in srgb, var(--ok) 82%, transparent); }
.chart .ln      { fill: none; stroke: var(--accent); stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
.chart .ln-area { fill: var(--accent); opacity: .1; }
.chart .dot     { fill: var(--surface); stroke: var(--accent); stroke-width: 2; }
.legend { display: flex; gap: 16px; flex-wrap: wrap; font-size: 12.5px; color: var(--text-dim); padding: 0 18px 14px; }
.legend i { width: 9px; height: 9px; border-radius: 2px; display: inline-block; margin-right: 6px; }

.hbars { display: flex; flex-direction: column; gap: 11px; }
.hbar-row { display: grid; grid-template-columns: 150px 1fr 56px; gap: 12px; align-items: center; font-size: 13px; }
.hbar-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-dim); }
.hbar-track { height: 9px; border-radius: 5px; background: var(--surface-3); overflow: hidden; }
.hbar-fill  { height: 100%; border-radius: 5px; background: var(--accent); transition: width .4s ease; }
.hbar-val   { text-align: right; font-weight: 650; font-variant-numeric: tabular-nums; }

/* ==========================================================================
   Ticket detail
   ========================================================================== */

.ticket-top { display: flex; align-items: flex-start; gap: 14px; flex-wrap: wrap; margin-bottom: 6px; }
.ticket-meta { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; font-size: 12.5px; color: var(--text-mute); }
.ticket-meta > * { display: inline-flex; align-items: center; gap: 5px; }

.sidepanel { position: sticky; top: calc(var(--topbar-h) + 20px); }
.prop { padding: 13px 16px; border-bottom: 1px solid var(--border-soft); }
.prop:last-child { border-bottom: 0; }
.prop-label { font-size: 11px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; color: var(--text-mute); margin-bottom: 5px; }
.prop-value { font-size: 13.5px; }
.prop select, .prop input { font-size: 13px; }

/* Timeline */
.timeline { position: relative; padding: 4px 0 0; }
.tl-item { position: relative; padding: 0 0 20px 40px; }
.tl-item::before {
  content: ""; position: absolute; left: 13px; top: 26px; bottom: -2px;
  width: 2px; background: var(--border);
}
.tl-item:last-child::before { display: none; }
.tl-dot {
  position: absolute; left: 0; top: 2px;
  width: 28px; height: 28px; border-radius: 50%;
  display: grid; place-items: center;
  background: var(--surface-3); color: var(--text-mute);
  border: 2px solid var(--surface); box-shadow: 0 0 0 1px var(--border);
}
.tl-dot-note    { background: var(--warn-soft);   color: var(--warn); }
.tl-dot-reply   { background: var(--accent-soft); color: var(--accent); }
.tl-dot-email_in{ background: var(--info-soft);   color: var(--info); }
.tl-dot-contact { background: var(--ok-soft);     color: var(--ok); }
.tl-dot-created { background: var(--accent);      color: #fff; }
.tl-dot-breach  { background: var(--danger-soft); color: var(--danger); }

.tl-head { display: flex; align-items: baseline; gap: 7px; flex-wrap: wrap; font-size: 13px; margin-bottom: 5px; }
.tl-who { font-weight: 640; }
.tl-when { color: var(--text-mute); font-size: 12px; }
.tl-body {
  background: var(--surface-2); border: 1px solid var(--border-soft);
  border-radius: var(--radius); padding: 11px 14px; font-size: 13.5px;
  overflow-wrap: anywhere;
}
.tl-body.is-note    { background: var(--warn-soft);   border-color: color-mix(in srgb, var(--warn) 25%, transparent); }
.tl-body.is-public  { background: var(--accent-soft); border-color: var(--accent-line); }
.tl-sys { color: var(--text-mute); font-size: 13px; }
.tl-sys b { color: var(--text-dim); font-weight: 620; }

.composer { border-top: 1px solid var(--border-soft); }
.tabs { display: flex; gap: 2px; padding: 10px 14px 0; }
.tab {
  padding: 7px 14px; border: 1px solid transparent; border-bottom: 0;
  border-radius: 8px 8px 0 0; background: transparent;
  color: var(--text-mute); font: inherit; font-size: 13px; font-weight: 600; cursor: pointer;
}
.tab:hover { color: var(--text); }
.tab.is-on { background: var(--surface-2); border-color: var(--border-soft); color: var(--text); }
.tabpanel { padding: 14px; background: var(--surface-2); border-top: 1px solid var(--border-soft); }

.screenshot {
  display: block; max-width: 100%; max-height: 420px; border-radius: var(--radius);
  border: 1px solid var(--border); background: var(--surface-2);
}

/* ==========================================================================
   Sign-in
   ========================================================================== */

.auth-wrap {
  min-height: 100vh; display: grid; place-items: center; padding: 24px;
  background:
    radial-gradient(900px 500px at 12% -8%, color-mix(in srgb, var(--accent) 14%, transparent), transparent 62%),
    radial-gradient(760px 420px at 92% 108%, color-mix(in srgb, #7c3aed 12%, transparent), transparent 60%),
    var(--bg);
}
.auth-card {
  width: 100%; max-width: 412px; padding: 34px 32px;
  background: var(--surface); border: 1px solid var(--border);
  border-radius: 18px; box-shadow: var(--shadow-md); text-align: center;
}
.auth-mark {
  width: 52px; height: 52px; margin: 0 auto 18px; border-radius: 14px;
  display: grid; place-items: center;
  background: linear-gradient(145deg, var(--accent), #7c3aed);
  color: #fff; font-weight: 800; font-size: 21px;
  box-shadow: 0 6px 20px rgba(37,99,235,.34);
}
.auth-card h1 { font-size: 1.32rem; }
.auth-card p { color: var(--text-mute); font-size: 13.5px; }
.gbtn {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  width: 100%; padding: 11px 16px; margin-top: 6px;
  border: 1px solid var(--border); border-radius: 9px;
  background: var(--surface); color: var(--text);
  font: inherit; font-size: 14.5px; font-weight: 560; cursor: pointer;
}
.gbtn:hover { background: var(--surface-2); text-decoration: none; box-shadow: var(--shadow); }
.auth-note {
  margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--border-soft);
  font-size: 12.5px; color: var(--text-mute);
}

/* ==========================================================================
   Setup wizard
   ========================================================================== */

.setup-wrap { max-width: 760px; margin: 6vh auto; padding: 0 24px 80px; }
.step { display: flex; gap: 13px; padding: 15px 0; border-bottom: 1px solid var(--border-soft); }
.step:last-child { border-bottom: 0; }
.step-n {
  width: 26px; height: 26px; flex: none; border-radius: 50%;
  display: grid; place-items: center;
  background: var(--surface-3); color: var(--text-mute);
  font-size: 12px; font-weight: 700;
}
.step.is-ok .step-n   { background: var(--ok-soft); color: var(--ok); }
.step.is-fail .step-n { background: var(--danger-soft); color: var(--danger); }
.step-body { min-width: 0; flex: 1; }
.step-body h3 { margin: 0 0 3px; font-size: 14px; }
.step-body p { margin: 0; font-size: 13px; color: var(--text-mute); }
.step-body code {
  background: var(--surface-3); padding: 1px 5px; border-radius: 4px;
  font-family: var(--mono); font-size: 12px; overflow-wrap: anywhere;
}

/* ==========================================================================
   Print — leadership reports
   ========================================================================== */

@media print {
  .sidebar, .topbar, .pagehead-actions, .filters, .composer, .pager, .no-print { display: none !important; }
  body { background: #fff; }
  .main { margin: 0; padding: 0; max-width: none; }
  .card { box-shadow: none; border-color: #d9dee6; break-inside: avoid; }
  .grid-4 { grid-template-columns: repeat(4, 1fr) !important; }
  .grid-2 { grid-template-columns: repeat(2, 1fr) !important; }
  a { color: inherit; text-decoration: none; }
  .print-only { display: block !important; }
}
.print-only { display: none; }

/* ==========================================================================
   Small screens
   ========================================================================== */

@media (max-width: 900px) {
  .sidebar {
    position: static; width: auto; inset: auto;
    flex-direction: row; align-items: center; gap: 8px;
    overflow-x: auto; padding: 10px 14px;
    border-right: 0; border-bottom: 1px solid var(--side-border);
  }
  .brand { padding: 0 10px 0 0; }
  .brand-text { display: none; }
  .nav { flex-direction: row; }
  .nav-link span { display: none; }
  .nav-link { padding: 9px; }
  .queues, .sidebar-foot { display: none; }
  .topbar { position: static; left: 0; height: auto; padding: 10px 14px; }
  .main { margin: 0; padding: 18px 14px 60px; }
  .usermenu-name { display: none; }
  .hbar-row { grid-template-columns: 110px 1fr 46px; }
}